Build a scalable, efficient support operation — faster than ever.
Practical templates, SOPs, dashboards, and workflows — designed for real-world Support Leads and Managers.
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What’s Inside
Ready-to-use templates and guides
Why This Tookit Exists
Leading a support team is tough.
You’re balancing customer demands, dev escalations, SLA pressure, onboarding gaps, and firefighting — often with no clear processes to help.
The Support Ops Toolkit gives you everything you need to bring clarity, structure, and performance to your support operations — without weeks of work or expensive consultants.
£79
Instant Access
Built by practitioners – Real templates based on real-world operations
- Digital Download (.zip file)
- Word, Excel and PDF formats
- No subscription. One-time payment.
Who This Is For
- New Support Leads and Managers
- Heads of Support or Customer Success
- Scaling IT Support Teams
- Ops Leaders needing quick wins without heavy systems
- Anyone who inherited a messy support operation (you’re not alone!)
What You’ll Achieve
- Launch structured support processes without starting from scratch
- Reduce escalations and firefighting
- Improve team accountability and ownership
- Track SLA and KPI performance professionally
- Build internal credibility with leadership
- Save dozens of hours writing policies and templates